Frequently Asked Questions

How do I submit my designs?

You can submit your design two ways:

1. Directly on each product page. Each page includes the submission information and upload feature.

2. Email Us! Prefer email? No problem. You can send us your design files and notes or questions directly at glowtailco.com. We are happy to work with you in any way that is most convenient.

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. Please refer to our return policy for further details.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is a flat rate calculated based on your location. You will always know the shipping price before you purchase.